The Position
Our Client is offering a true ground floor experience for a team-oriented customer service professional at one of the most pioneering fast-growing, internet television companies in the US. As the first hire in the customer service dept. the Customer Care Specialist will play a huge part in shaping the ethos and sensibility of an innovative customer support team. You will need to have a strong understanding of the product and the technology behind it.
Company Description
Our Client is a bold new technology company that revolutionizes the way consumers watch broadcast TV. Based in NYC, our client provides the only true infrastructure platform that enables consumers to acces and record live, over-the-air TV on any internet connected device. With its highly anticipated launch approaching our client is poised to become one of the most exciting, open entertainment platforms for the connected age.
The company is founded by a team of repeat technology entrepreneurs and is backed by top tier investors.
Responsibilities
- Source and implement systems and tools to support first NYC customers
- Resolve customer calls and emails related to viewing/ recording live and time-shifted TV shows and IP devices
- Identify, investigage and resolove accont-specific issues related to TV viewing
- Process custoerm orders by phone
- Communicate issues to engineering team for quick resolution
Desired skills
- 3 years experience preferably in high volume B2c Call center
- Familiarity with customer service software (Right Now, Zen Desk) and workflow
- Bachelors degree
- Familiarity with IP devices strongly desired
- Creative Problem Solver
- Exceptional inter-personal skills
- Multi-tasking ability
- Ability to work independently and as a member of a fast-growing team