Published On
1 month ago
Full Time
New York, NY

VP of Customer Success – Contract Review Automation

glenbornjobs Glenborn Corporation

Our client is a venture-backed fast-growing startup revolutionizing the legal world through innovative technology. They offer a platform that enables to upload one of over 30 contract types, including employment agreements, NDAs, service agreements, and leases is transforming legal operations using artificial intelligence, and help businesses save hundreds of hours and thousands of dollars reviewing and approving everyday contracts. The company’s award-winning AI solution helps customers automate the more repetitive aspects of legal work and love legal again. They are proud to be building the next great Israeli company and are looking for the best and brightest to join their journey.

Our client is seeking a talented Customer Success (CS) leader with significant hands-on experience, to build out their customer success operation, including outlining strategy, defining best practices and owning relationships with customers worldwide.

The CS leader will be responsible for ensuring that customers receive maximum value from the company’s products and services. The ideal candidate will establish, manage and scale the CS organization.

Key responsibilities include:

  • Establish and implement best practices and methodologies
  • Define and optimize CS lifecycle: from mapping customer journey to defining KPIs
  • Manage all customer success activities: on-boarding, training, advocacy, reporting, product updates and customer retention
  • Measure CS effectiveness and establish an ongoing tracking system
  • Attract and recruit great customer success professionals
  • Inspire and create company-wide culture of Customer Success
  • Work closely with sales and product teams to serve as customer’s voice


  • 7+ years’ experience in leading customer-facing organizations
  • Hands on experience in customer satisfaction, adoption and retention in a B2B organizations
  • 5+ years working for SaaS companies
  • Strong managerial experience
  • Positive attitude, customer centric and passionate
  • Deep understanding of value drivers in recurring revenue business models
  • Start-up & entrepreneurial attitude is required: roll-up-the-sleeves get-the-job-done work ethic
  • Proven experience in attracting, recruiting, retaining, and mentoring employees
  • Analytical and process-oriented mindset
  • Excellent verbal and written communication skills
  • Demonstrated desire for continuous learning and improvement
  • Bachelor’s degree
  • Legal experience – big advantage


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