Published On
1 week ago
Position
Full Time
Location
EAST COAST (REMOTE)

Account Manager – Operations Experience Management Platform

glenbornjobs Glenborn Corporation

Our client is the #1 for Operations Experience in Europe and growing fast internationally. They already enable over 500 brands, online retailers and distributors (B2C/B2B) like IKEA, Nespresso, Puma, Farfetch, Lidl and many more to regain control over their end-to-end customer journey, thus ensuring an excellent post-sales customer journey. Instead of handing over the customer relationship to third parties like DHL, UPS, FedEx, etc., with our client’s platform, businesses retain all customer touchpoints in a curated manner within their own ecosystem, ensuring a consistent brand experience, proactive customer care and maximised cross-selling through automated communication during the post-sales customer journey.

About the Role

Our client is looking for a full-time Account Manager based on the East Coast (EST time-zone) to join their Account Management Team. 

They are looking for an established, high-performing Account Manager with a passion for client partnerships and strategic selling. You will be a critical team member responsible for generating sales opportunities (upsells and renewals) and product adoption within our client’s current client base. You will also establish yourself as an expert by providing strategic guidance and industry best practices.

What you can expect:

  • Build out our client’s account management function as a leader and expert in this market while being part of a supportive global team
  • Establish and foster positive customer relationships, network horizontally and vertically across your client accounts; Present confidently and get to know C-Level executives
  • Grow revenue within existing accounts by identifying new sales opportunities (upsells and renewals) and successfully seeing them through contractual changes
  • Gain command of our client’s message, leverage data in their platform and identify strategic growth opportunities to help clients understand and grow their business
  • Conduct well-informed and consultative meetings and business reviews with senior level executives to demonstrate the business value that our client’s solution provides
  • Negotiate balanced renewals, upsells and expansions that profit our client while clearly benefiting the client and guiding the contractual changes through negotiation to close
  • Collaborate with the Customer Success team to help maximize client use, value, and satisfaction of our client’s solutions
  • Perform exceptional Salesforce hygiene to provide up to date and accurate ongoing forecasts

What you need to succeed:

  • 3+ years demonstrated track record of growing existing business or bringing in new business in high-tech/MarTech/SaaS space
  • Demonstrated experience building, growing and expanding relationships across a portfolio of client accounts
  • Consistent and proven attainment of quota targets and expert pipeline management; successful candidates will be outcome-driven and operate with a high level of accountability around their KPIs and revenue targets
  • Extremely well versed in retailer/ecommerce-specific challenges and their solutions, and value-based solution selling
  • Passionate about accuracy and dedicated follow up skills that allow nothing to fall through the cracks
  • Great presentation skills along with high confidence in engaging with senior level executive decision makers
  • Powerful communication and interpersonal skills including strengths as a successful negotiator; this role requires someone who is highly articulate via video calls, on the telephone, via email and in person
  • Very positive engaged approach to working collaboratively with internal sales colleagues and other departments, e.g. Technical Account Management, Engineering
  • Savvy with Salesforce and very comfortable with the MS Office suite (Outlook, PowerPoint, Excel)

 

To Apply:

Please fill out the form below or email your resume to welcome@glenborn.com