Published On
2 weeks ago
Position
Full Time
Location
US, Nationwide

Director of Customer Success (Remote) – Product-level sustainability metrics platform

glenbornjobs Glenborn Corporation

Our client is an independent research company with the world’s largest database on product sustainability. With more than 33,000 ingredients, chemicals, and materials assessed, our client’s SaaS and impact data offerings help leading brands, retailers and investors improve their environmental and social impact. Through in-depth, ingredient-level insights into factors ranging from greenhouse gas emissions to animal welfare to labor risk, our client’s data powers strategic decision-making for the sourcing, manufacturing, merchandising, and marketing of sustainable products.

As the Director of Customer Success, you’ll be responsible for growing and shaping our client’s customer success process and team, and managing relationships with their SaaS clients to drive adoption, renewals, and expansion. You will lead our client’s customer success initiatives, keep the company focused on customer outcomes, and play a central role in directing the future of the product.

Responsibilities:

  • Grow and operationalize the customer engagement for our client’s SaaS platform
  • Develop the systems to collect and analyze data and feedback to inform the company’s onboarding and retention strategies, and product road map
  • Serve as the senior point of contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
  • Build relationships with clients as a trusted resource on sustainability and product functionality
  • Represent the voice of the customer to deliver product insights to cross-functional teams (Sales, Marketing, Product)
  • Requirements
  • 4+ years of experience in Customer Success, Account Management, or another client-facing role- preferably for SaaS products
  • Experience in working with clients ranging from small to enterprise-level, multi-geographical customers
  • Experience with varying forms of customer engagement and development of collateral to support onboarding, education, and ongoing software use
  • Strong leadership and communication skills
  • Ability to manage projects, create structure, and design effective processes
  • Passionate about understanding what drives customer experience and for creating value for clients
  • Experience with G-Suite, Asana, and Intercom preferred
  • Interest in and knowledge of sustainability or agriculture preferred

Requirements:

  • 4+ years of experience in Customer Success, Account Management, or another client-facing role- preferably for SaaS products
  • Experience in working with clients ranging from small to enterprise-level, multi-geographical customers
  • Experience with varying forms of customer engagement and development of collateral to support onboarding, education, and ongoing software use
  • Strong leadership and communication skills
  • Ability to manage projects, create structure, and design effective processes
  • Passionate about understanding what drives customer experience and for creating value for clients
  • Experience with G-Suite, Asana, and Intercom preferred
  • Interest in and knowledge of sustainability or agriculture preferred

 

To Apply:

Please fill out the form below or email your resume to welcome@glenborn.com