Published On
3 weeks ago
Full Time
US, Nationwide / Remote

Director of Solution Architecture – Extended Warranties as a Service / Product Protection Technology

glenbornjobs Glenborn Corporation

Our client is modernizing the $100 billion-per-year extended warranty and protection plan industry using cutting-edge technology, and top-notch customer service. After a $260M Series C financing round, they are ready to continue to scale their organization and grow beyond their $1.6B valuation. Their API-first solution allows any merchant to offer extended warranties and protection plans, both online and offline, while also providing a merchant’s end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters.

The company is a venture-backed startup based in downtown San Francisco (and since COVID began, fully remote) that is led by founders who have previously had multiple successful exits.


  • You will manage a team of 3 which can potentially grow to 6 people over time.
  • Serve as a technical resource within pre-sales opportunities for Merchant prospects
  • Perform software demonstrations and technology presentations
  • Design and demonstrate unique and innovative solutions to address unique technical challenges
  • Propose technical solutions to support unique technical environments
  • Support sales teams by mapping business requirements to product solutions
  • Collaborate with Solution Consultants and Solution Engineers
  • Work with Product teams to share requirements and feedback from merchant prospects
  • Contribute to enablement efforts to ensure internal team growth of domain expertise


  • 7-10 years experience in technical solution architecting or technical solution engineering role
  • Strong experience working with Mid-Market and Enterprise Merchant prospects
  • Strong experience in developing and demonstrating solution capabilities and value
  • Strong experience with the following: Javascript, HTML, CSS, RESTful Integrations
  • Experience with integrating Javascript SDKs
  • Experience working with eCommerce and ERP platforms
  • Ability to perform in a high-energy environment with dynamic job responsibilities and priorities
  • Ability to clearly explain technical concepts and solutions to Merchant prospects
  • Ability to take ownership of work products from end to end
  • Excellent communication and analytical skillsĀ 

Nice to Haves:

  • Experience with Salesforce Commerce Cloud, SAP Hybris, Oracle Commerce, etc.
  • Experience with API integrations between eCommerce and ERP platforms
  • Experience implementing or integrating with POS systems.

Employee benefits:

  • Working with a great team from diverse backgrounds in a collaborative and supportive environment
  • Competitive salary based on experience, with full medical and dental & vision benefits
  • Stock in an early-stage startup growing quickly
  • Unlimited vacation policy
  • 401(k) with Financial Guidance from Morgan Stanley


To Apply:

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