Published On
3 weeks ago
Full Time
New York, NY

Sales Director – Operations Experience Platform

glenbornjobs Glenborn Corporation

Our client is the #1 for Operations Experience in Europe and growing fast internationally. They already enable over 500 brands, online retailers and distributors (B2C/B2B) like IKEA, Nespresso, Puma, Farfetch, Lidl and many more to regain control over their end-to-end customer journey, thus ensuring an excellent post-sales customer journey. Instead of handing over the customer relationship to third parties like DHL, UPS, FedEx, etc., with our client’s platform, businesses retain all customer touchpoints in a curated manner within their own ecosystem, ensuring a consistent brand experience, proactive customer care and maximised cross-selling through automated communication during the post-sales customer journey.

They’re also a great place to work, with excellent benefits, highly competitive compensation packages, fun company events and a diverse international team who loves working and spending time together. That’s why they have a full five-star rating on Glassdoor. To add to their existing growing team for the North American market, they are hiring further highly motivated and talented individuals to join them in their mission of creating outstanding new shopping experiences every day.

Our client is looking for a full-time Sales Director based out of NYC to drive new business in the US. 

About the role:

You are expected to build on your proven track record of selling a highly-customisable SaaS solution to the top retailers and brands in the US, as well as build and maintain a solid sales pipeline through prospecting and networking. At all stages of the sales process, you’ll educate prospects on our client’s solution through calls, demos and customised presentations.By understanding potential customer’s needs, you’ll be able to show how our client’s solution solves important challenges in the post-purchase customer experience and drives retention and loyalty. The ideal candidate will have a proven track record of selling complex SaaS solutions to ecommerce and customer experience leaders.


  • Generate and drive new business opportunities through prospecting and networking within a specific sales region or set of named accounts
  • Conduct well-informed and consultative meetings with senior level executives to demonstrate the business value of our client’s solution
  • Provide timely and accurate forecasts to sales leadership
  • Ownership of all aspects of the sale process from building pipeline to prospecting to closing
  • Leverage and coordinate cross-functional internal teams such as Marketing, Customer Success and Technical Account Management to efficiently navigate complex sales cycles
  • Prepare new business proposals and pricing, negotiate commercial terms, and work with legal to close contracts.


  • 7+ years of enterprise software sales experience
  • Experience selling high-value ecommerce solutions to retailers and brands
  • Proven and consistent track record of hitting quota
  • Proven success navigating the executive level of large companies
  • Experience engaging with various buyer personas and key decision makers
  • Confidence and gravitas in dealing with C-level executives
  • Well-versed in the ecommerce technology
  • Strong understanding of the retail sector
  • Proven and consistent track record of hitting quota
  • Outstanding verbal and written communication in English
  • Strong executive-level presentation skills (for both externally with customers or partners and internally with colleagues worldwide
  • Ability to travel regularly throughout the US
  • Legally authorized to work in the US

Other Nice-to-haves:

  • Senior e-commerce and marketing contacts at the top 500 retailers and brands in the USA
  • Prior experience working in a start-up/scale-up stage technology company
  • Experience with MEDDICC sales methodology


To Apply:

Please fill out the form below or email your resume to